Quick Answer
To set up a QR code that awards points, go to Challenges → Add, choose Scanning a QR, select Check-In, and follow the wizard to create your challenge. Players earn points the first time they scan the QR code. If they scan it again, they will see a “Challenge Already Completed” message.
How to Set Up a QR Code That Adds Points
Step-by-Step: Create a QR Code Challenge
Go to Challenges in your APG game.
Click Add.
Choose Scanning a QR.
Select Check-In.
Follow the Challenge Wizard to configure:
Challenge Name
Description
Points
Badge Type
Badge Color
Icon Color
Click Save.
Your QR code is now generated automatically.
Important:
QR codes are unique per challenge per game.
If you copy a game, a new QR code is generated for the copied challenge.
Players can only complete a QR challenge once.
How to Edit a QR Code Challenge
Go to Challenges.
Click the pencil icon next to the challenge name.
You can edit:
Image
Description
Points
Instructions
Badge Type
Badge Color
Icon Color
Click Save.
What Happens If You Change Points?
Point updates only affect future completions.
Previously completed scans will not update retroactively.
How Do I Get the QR Code for My Challenge?
There are two ways to download QR codes:
Option 1: Download Individual QR Code
Go to Challenges.
Click Get QR Code next to the challenge name.
Option 2: Download All QR Codes
Go to Links.
Click Download all QR Code challenges.
QR codes are generated at 300 x 300 pixels.
Can I Print the QR Code in a Different Color?
Yes.
You can print the QR code in a color other than black, as long as there is strong contrast between the code and the background.
How QR Code Scanning Works
Players earn points only the first time they scan a QR code.
If scanned again, they see “Challenge Already Completed.”
Challenges cannot be completed more than once.
QR codes can be scanned before registration.
If a player is not registered, scanning will trigger the registration and onboarding flow.
After registering, they receive their points automatically.
QR codes are one way players engage with the game.
The other engagement method is In-App challenges.
Can I Use the Same QR Code for Multiple Events?
Yes.
You can reuse the same QR code across multiple events as long as:
The challenge is active.
The game is active.
If you copy the game, new QR codes are created automatically.
Can I Add QR Codes During an Event?
Yes.
You can add QR code challenges at any time. They will work immediately as long as:
The challenge is active.
The game is active.
Players may need to refresh if they already have the app open.
How Do I Track Who Scanned a QR Code?
QR scans count as challenge completions.
To see who completed the challenge:
Go to your Dashboard.
Click the number of Participants.
Review the list of player activity.
Click Download Players to export the data to Excel.
When Do QR Codes Stop Working?
A QR code will not work if:
The challenge is deleted
The challenge is turned off
The game is turned Offline
QR codes do not “expire,” but they become inactive if the challenge or game is disabled.
Common Issues & Troubleshooting
“Challenge Already Completed” Message
This means the player has already scanned that QR code and earned the points.
Challenges cannot be completed more than once.
Players Aren’t Getting Points
Confirm the challenge is active.
Confirm the game is Online.
Verify the challenge has points assigned.
QR Code Won’t Scan
Ensure the image is clear and not distorted.
Maintain strong contrast when printing in color.
Avoid resizing below readable dimensions.
Points Didn’t Update After Editing
Point changes only affect future scans, not past completions.