Quick Answer
To add or remove team members, open your event and go to Event Settings. From there, you can invite new users by email, remove users using the red X, and assign Admin permissions if needed. There is no limit to how many team members you can add.
Step-by-Step Instructions
Add a Team Member to Your Event
Open the Event that you want to Manage
Click the Event Settings option to the left
Locate the Users tab and click the blue Add button
Enter your new user's name and email address
Enable Admin permissions, if needed.
Click Create
The new user will get an email to set up a new password and join your workspace.
Remove a Team Member from an Event
Open your event.
Click Event Settings.
Locate the team member’s name.
Click the red X next to their name.
Confirm removal if prompted.
The user will immediately lose access to the event.
Removing a user does not delete the game or any of its content.
Change a Team Member’s Permissions
There are only two permission levels:
Admin
Standard (non-Admin)
To change permissions:
Go to Event Settings.
Locate the user’s name.
Enable or disable Admin access.
All users (Admin and Standard) can edit games and game properties within their event.
Only Admins can manage users and view certain technical settings.
Admin vs Standard Access
What Can Standard Users Do?
Edit games
Modify game properties
Manage event setup
What Can Admins Do?
Add or remove users
View API information (if used)
Access Embed code details
Multiple Admins can exist for the same event.
What Happens After You Add a User?
The new user receives an email notification.
If they are new to SocialPoint, an account is automatically created for them.
They will be prompted to set a password.
Can Users Log In with Google?
Yes.
A user can log in with Google as long as the Google account email matches the invited email address.
What Happens When You Remove a User?
Access is revoked immediately.
The event and games remain intact.
No content is deleted.
Organization-Level Plans
If you have an Organization-level plan, you can:
Add or remove users across multiple events
Manage access across workspaces
If you are on a standard plan, access is managed at the individual event level.
Transferring Admin Access or Subscription
Can I transfer Admin ownership?
Yes.
You can grant Admin access to another user.
Can I transfer my subscription to someone else?
No.
Subscriptions cannot be transferred.
If you purchased the subscription and are leaving:
The new person should create a new subscription.
Contact SocialPoint Support.
We can transfer the games to the new subscription.
Common Issues & Troubleshooting
The user didn’t receive the invite email
Check spam or junk folders.
Confirm the email address was entered correctly.
Re-send the invitation if needed.
The user cannot see API or Embed settings
Confirm they have Admin access.
The user cannot log in with Google
Ensure the Google account email matches the invited email address..