After testing your game and prior to launching, you'll want to reset your scores and player submissions across all challenges. This feature works for the following:

  • Scavenger Hunt

  • Passport Games

  • Attendee Participation Games

Here's how it works:

Before your reset

Before you proceed, it's important to note that a game reset is NOT REVERSIBLE. Once you confirm you want to reset, the following data will be cleared:

  • Player scores

  • Player submissions

  • Challenge completions

  • Leaderboards

  • Instant Rewards

  • Prize Wheel Drawings

  • Prize Wheel Spins

  • Trivia Gameplays

Resetting a Game

To reset the game after testing, head over to Participation Game Home and do the following:

  1. Click the Players icon

  2. Look for the Reset All Activity button

  3. Click and confirm that you want to reset by typing RESET and putting a check on the confirmation screen

  4. All scores, activities, rewards and games will be reset

  5. You're now ready to launch!


When is the best time to reset my game?

  • We recommend resetting your game after you're done testing, about 1-2 days before launching.

What happens if I reset the game mid-event?

  • All player data will be lost. We recommend performing a reset ONLY if the event isn't running.

What happens to rewards after I reset the game?

  • All rewards will be reset and any prizes given out by Prize Wheels will be put back in the inventory.

Can I reset my game multiple times?

  • Yes! As many as you like.

I'm nervous about resetting the game. Can I talk to anyone before I do it?

  • Of course! The best way to get assistance is to click the orange chat bubble at the bottom of the screen to get in touch with us.

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