Quick Answer
To stop a live SocialPoint game, turn off the active result set.
Go to Name List (Raffle Wheels), Inventory (Virtual Prize Wheels), or Game Manager (Trivia) and disable the current live result set. This immediately stops new participants from playing.
How to Close or Turn Off a Raffle Wheel Game
Use these steps for Raffle Wheels inside Prize Manager.
Step-by-Step
Log into your SocialPoint dashboard.
Navigate to Name List.
Locate the current Live Result Set.
Toggle or turn off the Live Result Set.
Confirm the change if prompted.
What Happens Next
New participants can no longer spin the raffle wheel.
Existing results remain saved.
Reporting data is preserved.
You can reactivate a different result set at any time.
How to Stop a Virtual Prize Wheel
Use these steps for Virtual Prize Wheels inside Prize Manager.
Step-by-Step
Log into your SocialPoint dashboard.
Go to Inventory.
Locate the active or live result set.
Turn off the active result set.
Save your changes.
What Happens Next
The prize wheel will no longer allow spins.
Remaining inventory stays recorded.
You can create or activate a new result set later.
How to Stop a Trivia Game
Use these steps for Trivia games.
Step-by-Step
Go to Trivia Home.
Click Manage/Play on your game.
Inside Game Manager, locate the red Status button.
Switch the game status to end or change gameplay as needed.
What Happens Next
The current gameplay session ends.
The leaderboard stops accepting new scores.
Previous gameplay data is preserved.
How do I update the end-of-game message?
After stopping a game, you may want to update the message participants see.
For Raffle or Virtual Prize Wheels
Open the Info Panel & Alerts tab.
Scroll to the End-of-Game Message field.
Edit the message.
Click Save.
For Trivia Games
Open your Trivia game.
Click the Setup tab.
Search for Game Over Message.
Update the message and save.
Common Issues / Troubleshooting
Participants can still access the game
Confirm that all Live Result Set are turned off.
Refresh the player link.
Clear browser cache if needed.
I don’t see the Live Result Set option
Verify you are in the correct section:
Name List (Raffle)
Inventory (Prize Wheel)
Game Manager (Trivia)
Confirm you have admin permissions.
The wheel stopped but inventory still shows prizes
This is expected. Turning off the game does not delete inventory or results.